Service Support Information
Our customers receive a 30-day service guarantee from the date of installation where Strada will
provide technical support free of charge excluding damage to equipment or wiring during regular
business hours. After 30 days, service charges may apply for issues unrelated to a Strada service or
Strada equipment issue.
Our After-Hours Service Call Schedule:
• Monday-Friday: 4:00PM – 6:00PM
• Saturday: 12:00PM – 6:00PM
Non-Emergency calls received outside of our On-Call hours, on holidays, or on Sunday will be returned
the following business day.
After-Hours Service Call Fees:
• After Hours Service call Monday-Friday unrelated to Strada Service or Equipment Issue: $150
We understand things happen! We’ll do our best to communicate charges ahead of the service call, but
it may not be clear until a service technician diagnoses the issue on-site.