Blake Daum
service technician
1. What aspects of your role at Strada Communications do you find most fulfilling or rewarding?
The most rewarding part of my job is setting customers up with a connection that just works and seeing their reaction when everything comes online smoothly. I take pride in leaving each home knowing the service is installed right and the customer feels confident using it.
2. How does Strada Communications ensure high-quality customer service for our fiber customers?
We focus on doing the job right the first time, clearly explaining the setup, and making sure customers know how to use their service before we leave. If something comes up, our local team is quick to respond and support them.
3. What feedback have you received from customers about their experience with our service and support?
Customers often tell me they appreciate how smooth the installation process is and how friendly and knowledgeable the team is from start to finish. Many also mention how noticeable the speed and reliability difference is right away.
4. What common misconceptions do customers have about fiber internet, and how does our team address them?
A lot of customers think fiber installation will be disruptive or complicated, but we walk them through each step and keep the process clean and straightforward. Once they see how simple it is, those concerns usually disappear.
5. What are the most compelling reasons customers give for being satisfied with their decision to switch to Strada?
Customers often say they’re glad they switched because their service is faster, more reliable, and just works without constant issues. Many also mention feeling better knowing they can reach a local team if they ever need help.
6. What would you say to someone considering joining Strada Communications?
Talk to your friends and neighbors. Chances are many of them already have our service, and if you're still on the fence, I'm sure they'll tell you how much they enjoy our service.
