FAQs

Have any questions? Read below for answers to common questions about Strada Communications

Have questions? Read below for answers to common questions about Strada Communications Fiber Internet.

Can I still watch TV?

Absolutely! Strada Fiber Internet service gives you the speed and reliability to watch any TV channel you like through subscription applications like Netflix (movies and TV shows), Fubo (traditional cable package), YouTube TV, etc. The options are almost endless. Our team can help you save money and find the services that work best for you. We will help you set up your TV to make sure you don’t miss any of your favorite movies, shows or channels.

What if I want to keep my landline phone service?

Great! Strada has Voice Over IP (VOIP) phone packages available for residential and business customers. These phones connect directly with your internet service. Ask us about our options and packages.

How does installation work?

Our team installs our Fiber underground throughout the area. When you decide to sign up, our team will come to your property to locate anything you may already have in the ground. We will connect our existing Fiber to your home by drilling a line underground and placing a NID (about the size of an iPad) to the outside of your house to connect the Fiber to your modem inside. The last step is for our technicians to set up your modem, make sure you are getting signal in all the areas you need, and presto! You now have 100% Fiber Internet service. If you sell your home, are moving or decide to cancel our pause services, your home is connected for good.

What modem do I use?

All Strada customers are provided with a fiber optic modem for network connectivity free of charge. Customers may choose to use their own Wi-Fi router or purchase a fiber optic GigaCenter router from Strada for $249.99 plus tax. A router purchased from Strada comes with a 1-year service and replacement warranty. 804 Wi-Fi mesh satellite extenders are used when customers would like to expand their home Wi-Fi network or have reduced Wi-Fi signal strength due to multiple walls, microwaves, baby monitors, or your neighbor’s Wi-Fi. Strada offers 804 mesh satellites for purchase at $99.99 plus tax and includes a 1-year service and replacement warranty. Strada customers may also rent an 804 mesh satellite with a protection plan for $9.99 per month.

We support the equipment we provide you. If you choose to use another Wi-Fi solution, Strada cannot support it without a service charge.

How does Strada Bill for Service?

Upon completion of installation and service activation, customers will be asked to provide automatic billing information either through an ACH or debit/credit card. The first month’s services are prorated depending on the date of install. Charges for service are processed on the 1st of the month unless otherwise designated, and receipts are provided via email.

Acceptable use policy

The Acceptable Use Policy (AUP) below has been designed to ensure responsible use of the Internet and its resources and to avoid practices that degrade the usability of the network.

What's Strada's Service Call Policy?

It is our mission to make sure your internet is working for you! Our team is committed to assisting you with any troubleshooting needs.

We have a 30-Day service guarantee where there is no charge for any issue you may have from the date of your installation. After 30 days, any service issues due to Strada equipment or service remains free of charge. If the issue is due to non-Strada equipment or service, you may incur a service charge:

  • During Business Hours (8:00am to 4:00pm): $75
  • Outside of Business Hours (Mon-Fri 4:00pm-6:00pm; Saturday 1200pm-6:00pm): $150
    Service calls received outside of business hours or on holidays will be addressed the following business day.

     

    We’ll do our best to troubleshoot prior to sending a technician, but we may not know what the issue is until we arrive on-site. We will always do our best to communicate any potential costs to you.

Suspension or Cancellation Policy

You may cancel or temporarily suspend your internet service with Strada Communications at any time. You are responsible for all fees up until your requested date and must return any leased equipment within 10 days of your last date of service. Suspension of service does not require the return of equipment. Suspension or cancellation of services cannot be applied retroactively.

Troubleshooting

Here is a great document to assist you in troubleshooting any issues that you may be having prior to contacting us. 

Phone Service

Strada Communications now offers phone services using your internet connection.

Residential plans are $18.00 per month and include:
  • 911 Registration
  • Unlimited Local and Long Distance Calling
  • Caller ID & Name Directory Call Features (Hold, Call-Waiting, 3-Way Calling and more) Anonymous Call rejection
  • Do Not Disturb Mode
  • Speed Dial
  • Voicemail & Unified Messaging You can even have your phone direct to a cell phone through our Mobile App
The numbers we offer are local, and you may be able to keep your same number. Click below to contact us to learn more! Business Services are also available for as low as $18.00 per month. Plans are customizable to your needs, and we will help you find the best solution for your business. Click below to contact us to learn more.  

Terms and Conditions can be downloaded here – Terms & Conditions

Privacy Policy can be downloaded here – PRIVACY POLICY

TV

Our internet is great, but what do you do about TV?

Our team will help you decide which solution is right for you so you can continue to enjoy the programming you’re looking for. While we don’t provide cable TV as part of our internet packages, but we’ve done our homework and suggest an option that meets your needs. Not sure which service carries your favorite shows or channels? Visit ReelGood.com to search!

Choose what describes you best:

I’m looking for something that looks and feels like my current cable or satellite TV service.
I want local channels.
I’m a sports fan.
I only watch a few shows or channels.
I want a library of shows to choose from.
I have no idea, help!

Cordova Residents

Strada Communications is investing $2.5 million in Cordova to bring 100% Fiber Optic Internet Network to you. We are looking to get your home ready for future installation for no charge and no commitment.

Registering now is a no-cost, no-obligation option and our crew will get your home Fiber-ready to install when you are ready to connect.

Strada Communications is a locally owned and operated Internet Service Provider located in Rapids City, IL. Our team lives and
works in this community and we are committed to bringing the most advanced, reliable, and affordable internet options to our
neighbors when big box companies won’t. We now serve over 800 customers in the Rapids City, Erie and Port Byron area, and
provide a personal, local touch.

We’re here to help! Our team is happy to answer any questions you may have about construction, our plans, and why Fiber is
better! Call 309.496.3737 or e-mail us at info@stradacomm.com. We look forward to getting your home or business connected to our 100% Fiber Network.

Customer Referral Program

Because we are your local Fiber Internet Provider, we are calling upon on our best advocates – YOU!

Strada Communications offers an incentive-based referral program to show our gratitude for your support and help in getting the word out there. When you refer a new customer, we will take 50% off your next bill. Here’s how it works:
  1. Send referral contact information to Strada (by phone, e-mail or via the website), a Strada team member will reach out, and you will receive credit OR
  2. The new customer will be asked how they heard about Strada, and when they mention your name, you will receive credit

A FEW RULES:

  1. You will receive the credit once your referral has signed up (signed customer agreement)
  2. We will notify you when a referral discount will be applied (shown as Referral Discount Customer Name) on your next invoice
  3. One discount can be applied per month; e.g. if you refer two new customers in April, you will receive 50% off your May & June statements
  4. There is no limit to how many customers you refer
  5. Customers outside our current service area and active expansions cannot be included as a customer referral
We are grateful for your support and assistance in helping us let our community know we are striving to provide the fastest, most reliable internet service available. If you have any questions, please don’t hesitate to contact us by phone or e-mail.

WHY STRADA?

  1. Your home’s internet is directly connected to our servers; there is no sharing of service with your neighbors like with other internet service providers
  2. We describe it like driving on a crowded interstate and having your own lane
  3. We do not have caps on data or usage, hidden fees, installation costs, or long-term agreements because we do not need to rely on these tactics to keep our customers
  4. Having Fiber Optic Internet in your area raises property values, on average, by 3%*
  5. We are a local, Veteran owned and operated business
  6. Our infrastructure is underground, insulating it from the elements, major weather events, accidents, and wear and tear; we offer battery packs in the event of a power outage
  7. We offer Military and Veteran Discounts, an Ambassador Program, and a customer referral option to help reward our customers for their support
  8. Our service is 100% Fiber Optic Internet where other local internet providers have “Fiber-like” technology, and use the term to draw folks in
*Study conducted in 2015 by The Fiber to the Home (FTTH) Council Americas; https://www.fiberbroadband.org/p/cm/ld/fid=978

Customer Resources

Pay your bill and manage payment options

You can now log into our Payment Portal to update your pay your bill, manage your payment method, and update and add additional contact information. Your username is the email we have on file, so if you are unsure of the email associated with your account, please email info@stradacomm.com or call 309-496-3737.

ADDITIONAL RESOURCES

Grant Data

Strada Communications awarded Round 2 Connect Illinois Broadband Grant!

February 1, 2022

Rapids City, IL – Strada Communications applied for, and was awarded, the Connect Illinois Broadband
grant opportunity through the Illinois Department of Commerce Office of Broadband. Click to read full Press Release

More information about the Broadband Grant

GRANT DATA

Strada Communications is submitting a grant proposal to help us reach our critically underserved areas. We need your help to tell the story of the true need for reliable and affordable internet options – which we can provide. While internet providers may say they offer a certain speed, we’re hoping to show the real speeds residents and businesses are dealing with through collecting speed-test data. Your contact information is kept confidential and is not shared during the grant submission process, and we ask for it only to contact you should we have any questions about the information you provide. If you have any questions about the process, please call our office at 309-496-3737 or e-mail us at Info@StradaComm.com. We’re working hard to expand our services to critical areas using creative solutions, and we thank you for your support!
Letter of Concern Template
Current Service Survey & Speed Test

Join Our Team!

Strada Communications is always looking for enthusiastic employees to add to our team!

Do you want to be part of the exciting world of fiber optic internet service?

Join the Strada Communications team and help us bring high-speed internet to the area.

If you are interested, please send your resume and contact information to info@stradacomm.com

We are looking forward to hearing from you!

Personalized style

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Workout with friend

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Tracking & progress

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Fun & competitive

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Music you love

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Personalized diet menu

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Progress Tracker

Track your progress with our app.

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Smart Notification

Never miss your fitness routine.

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Fun, Varied Workout

Never get bored on the way to reach your goal.

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